Consulting Services
“Reinventing The Authentic Customer Experience”
Recovering and Thriving After Covid19
From arrival to departure, focus on social distancing, safe practices, cleanliness throughout, enforcing new service standards while respecting everyone’s needs.
Business Analysis
A comprehensive evaluation of your current business practices, employees, service and P&L, addressing all problem areas to resolution.
Operating Philosophy
Key elements to ensure/create the right work environment to obtain the maximum results.
Service Related
Back to basics: 3 MUSTS to ensure proper delivery of the ultimate customer experience.
Concept/Message/Menus
Existing, New, or Concept Options. Consistent messaging throughout the entire operation. Menus, from content to presentation.
Pricing structure to seasonal changes, planning for the future.
Returning to Profitability
Hotels
Whether renovating to meet the demands of a new generation, restructuring to return to profitability, or simply needing a fresh perspective, Pierre’s concentration on increased ADR, REVPAR and occupancy will combine his Swiss sensibility for service and the American sensibility for profit.
Restaurants
Streamlining operations for profitability and service, Pierre will help return under-performing entities to performance and service distinction. Whether through smart sense innovations or old world service, finding the competitive advantage and balance is changing the restaurant industry.
Country Clubs
Understanding your member, old and new, is the first step in returning any club to profitability. Service with innovation will help maximize club success while growing membership, loyalty and word-of-mouth referrals. From food and beverage to membership and service distinction, Country Club profitability is attainable.